F.A.Q.

I ONLY GOT PART OF MY ORDER...

WE DO OUR BEST TO MAKE SURE THAT ALL PRODUCTS SHIP TOGETHER. WE DO HAVE MULTIPLE FACILITIES THAT PRODUCE AND SHIP OUR PRODUCTS SO THERE CAN BE A POSSIBILITY THAT IF YOU ORDER MORE THAN ONE ITEM THEY COULD SHIP FROM TWO
DIFFERENT PLACES. KEEP IN MIND THOUGH IF YOU RECEIVE ONE ITEM THEN YOUR OTHER ITEM SHOULD BE CLOSE BEHIND.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

THIS REALLY DEPENDS ON WHAT PRODUCT YOU ORDER AND IF IT IS SHOPPING PEAK TIMES. PLEASE REFER TO THE LIST BELOW BUT KEEP IN MIGHT THAT DURING HIGH SHOPPING
HOLIDAYS THEN THESE TIMES COULD RUN LONGER:
TEXTILES (ANYTHING FABRIC)                           7-10 BUSINESS DAYS
HOME & KITCHEN ACCESSORIES                      3-5 BUSINESS DAYS
TECH CASES & ACCESSORIES                           3-5 BUSINESS DAYS
APPAREL                                                                7-10 BUSINESS DAYS 

 WHAT IS YOUR REFUND/EXCHANGE POLICY?

PERSONALIZED PRODUCTS
DUE TO THE PERSONALIZED NATURE OF THESE PRODUCTS RETURNS WILL NOT BE ACCEPTED
APPAREL
T-SHIRTS AND TANK TOPS HAVE A 14 DAY RETURN/EXCHANGE PERIOD FROM THE DAY YOU RECEIVE IT. THIS IS ONLY FOR LISTING IMAGE DESIGNS MEANING YOU HAVE PURCHASED THE EXACT PRODUCT AS THE LISTING IMAGE SHOWS. IF YOU CHANGE THE COLOR OF THE SHIRT OR DESIGN WE CATEGORIZE THAT UNDER CUSTOM ORDERS AND RETURNS OR EXCHANGES WILL NOT BE ACCEPTED. 

IF YOU NEED TO EXCHANGE AN ITEM OR ARE REQUESTING A REFUND ON A QUALIFYING ITEM PLEASE E-MAIL US AT 
ORDERS@THECUSTOMSTUDIO.COM AND WE WILL GIVE YOU DIRECTION ON HOW TO RETURN YOUR ITEM. 

  CAN I MAKE CHANGES TO AN ORDER I HAVE ALREADY PLACED?

IF YOU REALIZE THAT YOU HAVE MADE A MISTAKE ON AN ORDER PLEASE CONTACT US AS SOON AS POSSIBLE. WE WILL DO OUR BEST TO MAKE ANY CORRECTIONS. 

I RECEIVED MY ORDER AND SOMETHING IS WRONG. 

IF YOU RECEIVED YOUR ORDER AND SOMETHING IS WRONG PLEASE E-MAIL US RIGHT AWAY SO THAT WE CAN FIX THE ISSUE. TO MAKE THINGS MOVE FASTER PROVIDING A PICTURE AND YOUR ORDER NUMBER WILL SPEED THE PROCESS UP

HOW DO YOU SHIP MY PRODUCT?

DEPENDING ON WHAT PRODUCT WILL DEPEND ON HOW WE SHIP IT. WE USUALLY SHIP WITH EITHER USPS OR UPS. PLEASE NOTE THAT AFTER WE SHIP A PRODUCT WE ARE NOT RESPONSIBLE FOR ANY LOST OR STOLEN PACKAGES. IF YOU HAPPEN TO HAVE A LOST OR STOLEN PACKAGE YOU WILL NEED TO CONTACT THE SHIPPER TO START A CLAIM AND TO CONTACT US WITH THE DETAILS.

ANY PACKAGES THAT ARE RETURNED TO US CAN BE SHIPPED BACK TO YOU BUT YOU WILL BE RESPONSIBLE FOR THE ADDITIONAL SHIPPING FEE.